Privacy Policy

1. Introduction

Feaktorra ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website feaktorra.com or use our English learning services.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applies to all personal information collected by Feaktorra.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Educational background and English proficiency level
• Payment information for course enrollment
• Course progress and assessment results
• Communication preferences
• Any other information you voluntarily provide

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar technologies data

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing English learning services and course materials
• Processing course enrollments and payments
• Communicating about courses, schedules, and updates
• Improving our services and website functionality
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist with our operations (payment processing, email services, website hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and database protection
• Regular security assessments and updates
• Limited access to personal information by authorized personnel
• Staff training on privacy and security practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Student records are kept for 7 years after course completion
• Marketing communications records until you unsubscribe
• Website analytics data for 2 years
• Financial records for 7 years as required by Australian law

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

8. Your Rights

Under Australian privacy law, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our privacy practices

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Australian privacy laws.

10. Children's Privacy

Our services are not directed to children under 13 years of age. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

14. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.