1. Agreement to Terms
By accessing and using the Feaktorra website (feaktorra.com) and our English learning services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and Feaktorra (ABN: [ABN Number]), located at 9 Roberts Ln, Hurstville NSW 2220, Australia.
2. Description of Services
Feaktorra provides English language learning services including but not limited to:
- General English courses for all proficiency levels
- IELTS preparation courses and coaching
- Business English training programs
- Private tutoring and personalized instruction
- Online learning resources and materials
- Educational content through our website and blog
3. Eligibility and Account Registration
3.1 Eligibility
To use our services, you must:
- Be at least 18 years old, or have parental/guardian consent
- Provide accurate and complete information during registration
- Maintain the confidentiality of your account information
- Be responsible for all activities under your account
3.2 Account Security
You are responsible for maintaining the security of your account and password. Feaktorra cannot and will not be liable for any loss or damage arising from your failure to maintain account security.
4. Course Enrollment and Payment
4.1 Course Fees
Course fees are clearly stated on our website and during the enrollment process. All fees are in Australian Dollars (AUD) unless otherwise specified.
4.2 Payment Terms
- Payment is required before course commencement unless alternative arrangements are made
- We accept various payment methods including credit cards, bank transfers, and online payment platforms
- Late payment may result in suspension of access to course materials
- Payment plans may be available for certain courses upon request
4.3 Refund Policy
- Full refund available if cancellation occurs more than 7 days before course start date
- 50% refund available if cancellation occurs 3-7 days before course start date
- No refund available if cancellation occurs less than 3 days before course start date
- Refunds will be processed within 14 business days of approval
- Special circumstances may be considered on a case-by-case basis
5. Student Responsibilities
As a student, you agree to:
- Attend classes punctually and regularly
- Complete assigned homework and assessments
- Respect instructors and fellow students
- Use course materials for personal learning purposes only
- Notify us of any schedule changes or absences
- Provide feedback to help us improve our services
- Follow all classroom and online learning guidelines
6. Feaktorra's Responsibilities
We commit to:
- Providing qualified and experienced English language instructors
- Delivering courses as described in our marketing materials
- Maintaining a professional and supportive learning environment
- Protecting your personal information in accordance with our Privacy Policy
- Providing reasonable notice of any schedule changes
- Offering makeup classes for instructor-initiated cancellations
7. Intellectual Property Rights
7.1 Feaktorra Content
All content on our website and in our courses, including text, graphics, logos, images, audio clips, and software, is the property of Feaktorra or its content suppliers and is protected by Australian and international copyright laws.
7.2 Student Use
Students may use course materials for personal learning purposes only. You may not:
- Reproduce, distribute, or sell course materials
- Share login credentials with unauthorized users
- Record classes without explicit permission
- Use materials for commercial purposes
8. Website Use and Conduct
When using our website, you agree not to:
- Use the website for any unlawful purpose
- Interfere with or disrupt the website's functionality
- Attempt to gain unauthorized access to any part of the website
- Upload malicious software or harmful content
- Violate any applicable laws or regulations
- Infringe on the rights of others
9. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
10. Limitation of Liability
To the maximum extent permitted by Australian law:
- Feaktorra's total liability shall not exceed the amount paid by you for the specific service
- We are not liable for indirect, incidental, or consequential damages
- We do not guarantee specific learning outcomes or test scores
- You acknowledge that language learning success depends on individual effort and circumstances
11. Force Majeure
Feaktorra shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures.
12. Termination
12.1 Termination by Student
You may terminate your enrollment subject to our refund policy outlined in Section 4.3.
12.2 Termination by Feaktorra
We reserve the right to terminate your access to our services if you:
- Violate these Terms of Service
- Fail to make required payments
- Engage in disruptive or inappropriate behavior
- Provide false or misleading information
13. Governing Law and Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.
14. Dispute Resolution
We encourage resolution of disputes through direct communication. If a dispute cannot be resolved directly:
- We will attempt mediation through a mutually agreed mediator
- Unresolved disputes may be subject to arbitration or court proceedings
- Australian Consumer Law rights are not affected by these Terms
15. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any course-specific agreements, constitute the entire agreement between you and Feaktorra regarding our services.
18. Contact Information
For questions about these Terms of Service, please contact us:
19. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted, or modified by agreement.